Privacy Policy

Our website. When you submit an access or contact request, we act as the data controller for the details you provide (name, hospital, email, phone) and use them only to respond to your enquiry.

Our platform. When a hospital uses Hyperclinic, that hospital is the data controller (fiduciary) for its patients and staff. We act as a data processor, handling personal and health data strictly on the hospital's instructions under a data processing agreement.

Website: contact details you submit, and basic, privacy-preserving usage analytics.

Platform (on behalf of hospitals): patient demographics, clinical records, billing and operational data needed to run the hospital. Health information is treated as sensitive personal data.

Our website uses privacy-friendly, cookieless analytics that do not track individuals across sites or build advertising profiles. We do not use third-party advertising cookies. The platform uses only the cookies required to keep you securely signed in.

Each hospital's data is isolated in its own database schema. Health information is encrypted, access is governed by role-based controls, and every action is recorded in an append-only audit log. Data is hosted on secured cloud infrastructure.

We share data only as needed to provide the service — for example, the ABDM/ABHA gateway (with patient consent), SMS/WhatsApp delivery providers for notifications, and our cloud hosting provider. We do not sell personal data.

Subject to applicable law, you may request access to, correction of, or erasure of your personal data, and may withdraw consent. For data held within a hospital's workspace, please contact that hospital (the data fiduciary); we will support them in fulfilling the request. For website data, contact us directly.

Website enquiry data is kept only as long as needed to respond and for our legitimate records. Platform data is retained according to the hospital's instructions and statutory medical-record retention requirements.

For privacy questions or complaints, contact our grievance officer at privacy@hyperneural.in. We will acknowledge and address requests within the timelines required by law.

We may update this policy as the product and regulations evolve. Material changes will be reflected here with an updated date.